Communication makes it a lot easy to interact with local as well as international audiences. With the latest technologies and advanced telephony, companies can experience a great convenience to reach their target audiences. One of the best communication assets are virtual phone number services. These phone numbers are very useful and upgraded with qualitative features.

Since the evolution of VoIP (voice over IP) technology, calling businesses like BPOs and customer support companies are making maximum efforts to reach their customers and clients. Here are the top features of virtual phone numbers which make them a powerful asset:

• International calling
• Instant messaging
• Voice/video conferencing
• Call forwarding
• Location-based routing
• Virtual receptionist
• IVR auto attendant
• Call recording
• Real-time reporting

There are several applications and communication system that can be implemented to utilize these numbers. In addition, calling agents can manage their inbound as well as outbound calling campaigns quite easily through these numbers.

Here the top benefits of virtual phone numbers which represent their necessity for calling businesses:

• Smart Calls Management

Calling agents have a lot of stress of handling huge volume of calls and generating sales opportunities for their companies. They need to interact with their target audiences through different modes of communication, such as emails, fax, calls, etc. Virtual numbers help them to call from any location with automated dialing services.

Moreover, if the targeted recipient not picks the call from the agents, a message can be immediately sent to them without any additional manual efforts. And even if the call disconnects due to network interruption, agents can use instant redial with just a touch of a button through speed dial.

• Seamless Software Integrations

There are several other communication assets which help to improve the interaction process. With the help of latest communication features, these applications can help agents to reach their target audiences more effectively.

The most common assets that can be integrated with these numbers are:

1. Interactive voice response (IVR) software
2. Customer relationship management (CRM) software
3. Automated dialers
4. Predictive dialers
5. Cloud-based contact centers

These assets can really provide the leverage to deal with the customers more efficiently and deliver the best outcomes for the company.

• International Calling

VoIP and other IP-based communication assets are providing a much better way to reach global audiences. Using the cost-saving internet services, companies can do more international calling. They can reach more global audiences from different regions of the world.

Using the latest features and calling services, these numbers can provide a huge number of benefits to the companies. Hence, these numbers are very much suitable to reach international audiences without spending huge expenses.

• Easy Deployment & No Maintenance

Traditional business telephony is very complex and need maintenance whenever their hardware or equipment malfunctions. These systems are completely based on wired setup, and hence IP-based calling solutions offer better services.

Virtual phone numbers can be deployed with any communication solution and work effectively without requiring periodic maintenance. Even if there is an update in their features or services, the system will update automatically without affecting their work.

Deploying virtual numbers will strengthen your communication networks. You can get more opportunities to attract sales. When you get the best virtual phone number provider, you will surely have the tools to manage international calling campaigns. So, it’s better to upgrade your communication solutions today and beat your competitors in the industry.